Shipping & Returns

SHIPPING POLICY:

Cheeky Monkey will ship your order for a flat rate to Canada:

ON & QC: $10

AB, BC, MB, NB, NL, NS, PEI & SK: $12

NT, NU & YT: $35


Cheeky Monkey will ship your order for a flat rate to the continental U.S.:

Orders $100 CAD and under: $25

Orders $100.01 CAD and over: $35


We ship when Canada Post is available: Monday through Friday, excluding holidays.

Note: All shipping fees are subject to change. Orders may require an additional shipping charge if destination is deemed Difficult To Serve or Remote by Canada Post. Customers will be contacted by email prior to shipping if there is an additional shipping cost.

Cheeky Monkey cannot be held responsible for packages that are delayed in customs or by the post office. The purchaser is responsible for all duty, brokerage and taxes as determined by the US Postal Service.


Order pick-up:
 
Orders are generally available for pick-up within 2 business days. Cheeky Monkey will contact the purchaser through email or phone when the order is ready for pick-up. Photo identification is required. Orders must be picked up by the person who placed the order. If you would like someone else to pick-up your order please email sales@cheekymonkey.ca with your order number and the first and last name of the person who will be picking the order up. 


When your order arrives:
 
Before accepting delivery of your order, please examine the package(s) carefully. Do not accept any packages that have been damaged during shipping.

If your order requires a signature please ensure that the number of packages are correct and the packages are not damaged. If you sign for a damaged or partial shipment the postal insurance will not cover your shipment.

Immediately open and examine your package to ensure you were shipped the correct items. If there are any damages or missing products please report within 24 hours of receiving your order. Please take a picture of the damage prior to opening the package. Notify Cheeky Monkey of the damage by emailing sales@cheekymonkey.ca with the damage details and a picture of the damage.

 

Shipment Timeline: Most in-stock orders will be processed and shipped within 3 business days of receipt. You will be notified by email if your order will be delayed.

 

CANCELLED ORDERS:

If you have placed an order with Cheeky Monkey and you would like to cancel it please contact us at sales@cheekymonkey.ca. Although unlikely, if we are unable to prevent shipment please follow the return instructions below.

 

RETURN POLICY:

Cheeky Monkey offers a 30 day return policy on all returnable products.  After 30 days products may be exchanged or returned for store credit only.  After 90 days all sales are final.  The purchaser is responsible for return shipping charges and will not receive a refund of the original shipping charge if applicable.  At this time, we are unable to accept exchanges or returns from US locations.

Returned or exchanged merchandise must be unused, unworn and returned in its unopened original packaging.  For unpackaged items all original tags must be attached.

The following items cannot be returned or exchanged:

  • Diapers & diapering accessories
  • Hair clips & hair accessories
  • Swim diapers & swimsuits
  • Breast pumps & accessories
  • Bottles & bottle nipples
  • Pacifiers & teethers
  • Potties
  • Skin care products
  • Food
  • Undergarments including nursing bras & tanks
  • Personal care items including nursing pads & creams
  • Tutus, bloomers, special occasion outfits & accessories
  • Any items marked as non-returnable on the product pages
  • All clearance items
  • All special order items
  • Gift cards

If you would like to make a return request, please email sales@cheekymonkey.ca with your order number and the date of your order.

 

CONTACT INFORMATION:

Cheeky Monkey

1061 Wonderland Road South

London, ON. N6K 3X4

sales@cheekymonkey.ca

519-645-6706, ext #2